LaFontaine Automotive Group FAQ for Assistance

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New Inventory

Pre-Owned Inventory

Have a Question? See Below

SALES RELATED QUESTIONS

Do you sell used cars?

• Yes we have a selection of pre-owned and certified pre-owned vehicles that can be viewed online at our dealership.

Can I apply for financing online?

• Yes, you can find our finance application right on our website!

Can I value my trade-in online?

• Yes, we have an online tool that will help you estimate what your vehicle is worth.

My lease is past due, due or will be due in the coming month?

• Each automaker and lending institution has developed specific programs to assist customers. Full details on the programs and assistance available can be found HERE.

My lease is over mileage or nearing my mileage allotment?

• Each automaker and lending institution has developed specific programs to assist customers. Full details on the programs and assistance available can be found HERE.

What can I do if you don’t have the car I’m looking for?

• If we don’t have the vehicle you’re looking for, you can pre-order it with us! You can pre-order a vehicle online or call us for more information.

How can I schedule a test drive?

• You can schedule a test drive using our online form or calling us directly.

How can I figure out my monthly car payment?

• You can use our online payment calculator to see what your monthly payments could be for the vehicle of your choice. You can also contact our finance team for more information!

Can I trade in my car?

• Yes, you can. To get started, use our online Value Your Trade tool or contact our finance team to learn more.

Do you sell electric vehicles?

• Our inventory will vary, but we do have a selection available. If this changes, we can help you find what you are looking for. Contact us today to see how we can help!

Do you have specials on your vehicles?

• Yes, we have offers on vehicles that vary. You can browse them all online and contact us for more information.

How do I save time at the dealership?

• You can save time by shopping our inventory and financing options online

Is your showroom open on Sundays?

• We are closed on Sundays, contact our team to see how we can help you!

Do you offer any rebates?

• Yes, we do! We offer a college grad and military rebate. To see if you qualify, you can learn more on our website or by contacting us.

Can you deliver my car to my house?

• Yes, you can buy your car online and we can deliver it right to your house. Contact our team to learn more about this service!

Will the current March automotive incentives be extended through April?

• We are in close communications with all automakers as they discuss specific programs and incentives. Our team is available to help answer any questions via phone 855-833-6863 or email [email protected].

How do I contact my lender or automaker to learn more about the programs and assistance available?

• We have created a reference guide for of all lenders and automakers. Full details can be found HERE.

I’m in the market for a new or preowned vehicle? How and when can I purchase one?

• Gov. Whitmer’s “Shelter at Home” Executive Order has put a temporary halt to the sales currently in the state of Michigan. However, we have a team in place to assist until the Governor’s Executive Order lifts on April 14. Please continue to browse our extensive inventory on FamilyDeal.com or reach out to our LaFontaine representatives via phone 855-833-6863 or email [email protected] and they can assist. We can tag your vehicle of choice and have it ready to experience at your preferred LaFontaine location starting on April 14.

SERVICE / REPAIR RELATED QUESTIONS

I am having issues with my vehicle and require service?

• Our dedicated service team is available via phone 855-833-6863 or email [email protected] to help assist you in this time of need. Our service departments are currently closed but are addressing customer needs on a case-by-case basis. Please reach out to us to discuss. In addition, if you have an immediate need, you can always contact your automaker’s Roadside Assistance Service to help.

I have been in an accident or my vehicle has been damaged and require repair / bodyshop assistance?

• Our LaFontaine Bodyshops are still open to assist all of our customers in a time of need. Please reach out to us directly via 855-833-6863 or email [email protected]ine.com to schedule an appointment or receive a quote.

I have a service coupon from LaFontaine that has now expired. Will you still honor it?

• 100% yes! Call us today and we can schedule your appointment for when we reopen our doors.

I can’t wait until you reopen for service. What should I do?

• In these unique and difficult times, many dealerships are closed during the Governor’s Executive Order. Our best recommendation is to Google dealerships/service shops in your area that are still open for emergency or immediate repairs.

I am experiencing issues with my tires and have a warranty through LaFontaine. What should I do?

• You can go to any Discount Tire or Belle Tire this one time and instruct them to call Easy Care at 1 (800) 538-4181 to submit an emergency claim.

How do I schedule an oil change?

• You can schedule an oil change online or call our dealership to make an appointment.

Can we purchase tires at the dealership?

• Yes, we have tires for sale.

Can I get an oil change here?

• Yes. Schedule your oil change online or give us a call!

How can I schedule a service appointment?

• You can use our online scheduling form or call us directly!

What services do you offer?

• We offer oil changes, brake, tire, transmission repairs and more! Contact our team so we can help you with your car service needs.

Why is my check engine light on?

• Your check engine light could be on for several reasons from a loose fuel cap to a major engine failure, so it’s important to have your vehicle serviced as soon as possible. Contact our team to see how we can help you!

What does it mean to be service certified?

• It means our technicians have gone through standardized programs with education, practical experience, and in-shop experience that meets the standards for certification.

Why are my brakes making strange noises?

• If your brakes are making strange noises, it’s a sign that brake repair is needed. Contact our team to see how we can help you or to schedule service.

Is the service center open on Sundays?

• We are closed on Sundays, but open Monday through Saturday. Contact our service team to see how we can help you!