LaFontaine Automotive Group FAQ for Assistance

LaFontaine Automotive Group has been your local, trusted, family-owned dealership for nearly 40 years. The Family Deal experience makes sure that each customer’s needs and wants are personalized.

We have been receiving a lot of questions from our customers on programs currently offered during the COVID-19 crisis and how to contact certain automakers and lending institutions.

Please know we are available to help and have LaFontaine representatives available Monday – Friday, 8:00AM – 2:00PM to assist via phone 855-833-6863 In addition, they can be reached via email feedback@lafontaine.com. These knowledgeable representatives are here to help guide you and answer questions you might have.

We have put together a brief FAQ to provide some clarification and guidance to you. If you still have questions or need additional assistance, please do not hesitate to reach out to us directly via the phone number or email referenced above.

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CUSTOMER ASSISTANCE AND PROGRAMS FOR LEASE AND RETAIL CUSTOMERS

My lease is past due, due or will be due in the coming month?

  • Each automaker and lending institution has developed specific programs to assist customers. Full details on the programs and assistance available can be found HERE.

My lease is over mileage or nearing my mileage allotment?

  • Each automaker and lending institution has developed specific programs to assist customers. Full details on the programs and assistance available can be found HERE.

Will the current March automotive incentives be extended through April?

  • We are in close communications with all automakers as they discuss specific programs and incentives. Our team is available to help answer any questions via phone 855-833-6863 or email feedback@lafontaine.com.

How do I contact my lender or automaker to learn more about the programs and assistance available?

  • We have created a reference guide for of all lenders and automakers. Full details can be found HERE.

I’m in the market for a new or preowned vehicle? How and when can I purchase one?

  • Gov. Whitmer’s “Shelter at Home” Executive Order has put a temporary halt to the sales currently in the state of Michigan. However, we have a team in place to assist until the Governor’s Executive Order lifts on April 14. Please continue to browse our extensive inventory on FamilyDeal.com or reach out to our LaFontaine representatives via phone 855-833-6863 or email feedback@lafontaine.com and they can assist. We can tag your vehicle of choice and have it ready to experience at your preferred LaFontaine location starting on April 14.

SERVICE / REPAIR RELATED QUESTIONS

I am having issues with my vehicle and require service?

  • Our dedicated service team is available via phone 855-833-6863 or email feedback@lafontaine.com to help assist you in this time of need. Our service departments are currently closed but are addressing customer needs on a case-by-case basis. Please reach out to us to discuss. In addition, if you have an immediate need, you can always contact your automaker’s Roadside Assistance Service to help.

I have been in an accident or my vehicle has been damaged and require repair / bodyshop assistance?

  • Our LaFontaine Bodyshops are still open to assist all of our customers in a time of need. Please reach out to us directly via 855-833-6863 or email feedback@lafontaine.com to schedule an appointment or receive a quote.

I have a service coupon from LaFontaine that has now expired. Will you still honor it.

  • 100% yes! Call us today and we can schedule your appointment for when we reopen our doors.

I can’t wait until you reopen for service. What should I do?

  • In these unique and difficult times, many dealerships are closed during the Governor’s Executive Order. Our best recommendation is to Google dealerships/service shops in your area that are still open for emergency or immediate repairs.

I am experiencing issues with my tires and have a warranty through LaFontaine. What should I do?

You can go to any Discount Tire or Belle Tire this one time and instruct them to call Easy Care at 1 (800) 538-4181 to submit an emergency claim.